604-229-4768

GIVE US A CALL

604-229-4768

GIVE US A CALl

High-quality, reliable freight delivery

solutions in Metro Vancouver.

Now offering "no contact" delivery.


High-quality,

reliable freight delivery solutions in

Metro Vancouver.

Now offering "no

contact" delivery.

New Pick-Up and Delivery Policy


Novex Couriers has new policies to ensure the safety of our customers and drivers for

all residential and business deliveries. To further reduce the contact our couriers have

with the public, we will be implementing the following procedures.

New Pick-Up and Delivery Policy

Novex Couriers has new policies to ensure the safety of our customers and drivers for all residential and business deliveries. To further reduce the contact our couriers have with the public, we will be implementing the following procedures.

Residential Deliveries

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For residential pick-ups

The delivery should be left outside whenever possible. In cases where you would rather not leave it outside, please provide the phone number of the residence and our courier will call as he/she arrives so that the person can leave it outside safely, without having to physically hand it to the courier.



Image


For residential deliveries

Couriers will be instructed to use the “knock, drop, and go” approach to eliminate interactions. They will knock or ring the doorbell and leave the package in the mailbox, mail slot, or safest spot they can see near the door. If requested, we can have the courier call the number provided when he/she arrives so that they know it is there.



Image


For both pick ups and deliveries at apartment buildings

Our couriers will not enter the buildings, therefore it is imperative that we are provided with phone numbers for the courier to call upon arrival, and then the resident must come down for the exchange.



Business Deliveries

Image



To ensure that our couriers can practice proper physical distancing, please help us by creating well marked courier areas in your offices and warehouses where drivers and bikers can pick up and drop off deliveries, when possible.

Residential Deliveries

Image

For residential pick-ups

The delivery should be left outside whenever possible. In cases where you would rather not leave it outside, please provide the phone number of the residence and our courier will call as he/she arrives so that the person can leave it outside safely, without having to physically hand it to the courier.



Image

For residential deliveries

Couriers will be instructed to use the “knock, drop, and go” approach to eliminate interactions. They will knock or ring the doorbell and leave the package in the mailbox, mail slot, or safest spot they can see near the door. If requested, we can have the courier call the number provided when he/she arrives so that they know it is there.



Image

For both pick ups and deliveries at apartment buildings

Our couriers will not enter the buildings, therefore it is imperative that we are provided with phone numbers for the courier to call upon arrival, and then the resident must come down for the exchange.



Business Deliveries

Image

To ensure that our couriers can practice proper physical distancing, please help us by creating well marked courier areas in your offices and warehouses where drivers and bikers can pick up and drop off deliveries, when possible.



The Greenest Delivery in

the Lower Mainland.

The Greenest Delivery

in the Lower

Mainland.

We’re Committed to Being a Cost-Effective

Solution for Your Delivery Needs.


We use variable fuel surcharges to ensure that you get the lowest surcharge rate for your shipment.

We’re Committed to Being a Cost-Effective

Solution for Your Delivery Needs.


We use variable fuel surcharges to ensure that you get the lowest surcharge rate for your shipment.

Why You Should Use Novex

WE'RE HYBRID


More hybrids than any other same-day courier in Vancouver.

WE'RE SUSTAINABLE

We are the first courier in North America to become Carbon Neutral

WE'RE GREEN LEADERS

We are proudly B Corp

Certified!

Why You Should

Use Novex

WE'RE HYBRID

More hybrids than any

other same-day courier in

Vancouver.

WE'RE SUSTAINABLE

We are the first courier in

North America to become

Carbon Neutral

WE'RE GREEN LEADERS

We are proudly B Corp

Certified!

About Novex


We’re one of the largest local same-day couriers in the region. Our experienced team of drivers, customer service representatives and dispatchers – with a fleet of nearly 100 vehicles – make over 1,500 deliveries per day.

About Novex


We’re one of the largest local same day couriers in the region. Our experienced team of drivers, customer service representatives and dispatchers – with a fleet of nearly 100 vehicles – make over 1,500 deliveries per day.

Here's the Proof!



The staff at Novex have been nothing

short of amazing!! They are very accommodating, considerate and

proactive. We receive exceptional service every time we use your company


- Orion Health




I cannot stress how grateful I am to the

entire team at Novex for resolving my

issue with such grace and overwhelming success. I am both pleased and privileged

to do business with the Novex team.


- Stemcell Technologies




I have dealt with other courier companies and I get shifted from one person to

another and have to hold on the line for hours, I do not have that problem with Novex. Thank you for everything you do.


- RE/MAX Westcoast


Here's the Proof!



The staff at Novex have been nothing

short of amazing!! They are very accommodating, considerate and

proactive. We receive exceptional service every time we use your company


- Orion Health




I cannot stress how grateful I am to the

entire team at Novex for resolving my

issue with such grace and overwhelming success. I am both pleased and privileged

to do business with the Novex team.


- Stemcell Technologies




I have dealt with other courier companies

and I get shifted from one person to

another and have to hold on the line for

hours, I do not have that problem with

Novex. Thank you for everything you do.


- RE/MAX Westcoast


© 2022 Novex Courier. All rights reserved. Developed by Curve Communications.

L g © 2022 Novex Courier. All rights reserved. Developed by Curve Communications.