604-229-4768
GIVE US A CALL
604-229-4768
GIVE US A CALl
High-quality, reliable freight delivery
solutions in Metro Vancouver.
Now offering "no contact" delivery.
High-quality,
reliable freight delivery solutions in
Metro Vancouver.
Now offering "no
contact" delivery.
New Pick-Up and Delivery Policy
Novex Couriers has new policies to ensure the safety of our customers and drivers for
all residential and business deliveries. To further reduce the contact our couriers have
with the public, we will be implementing the following procedures.
New Pick-Up and Delivery Policy
Novex Couriers has new policies to ensure the safety of our customers and drivers for all residential and business deliveries. To further reduce the contact our couriers have with the public, we will be implementing the following procedures.
Residential Deliveries
For residential pick-ups
The delivery should be left outside whenever possible. In cases where you would rather not leave it outside, please provide the phone number of the residence and our courier will call as he/she arrives so that the person can leave it outside safely, without having to physically hand it to the courier.
For residential deliveries
Couriers will be instructed to use the “knock, drop, and go” approach to eliminate interactions. They will knock or ring the doorbell and leave the package in the mailbox, mail slot, or safest spot they can see near the door. If requested, we can have the courier call the number provided when he/she arrives so that they know it is there.
For both pick ups and deliveries at apartment buildings
Our couriers will not enter the buildings, therefore it is imperative that we are provided with phone numbers for the courier to call upon arrival, and then the resident must come down for the exchange.
Business Deliveries
To ensure that our couriers can practice proper physical distancing, please help us by creating well marked courier areas in your offices and warehouses where drivers and bikers can pick up and drop off deliveries, when possible.
Residential Deliveries
For residential pick-ups
The delivery should be left outside whenever possible. In cases where you would rather not leave it outside, please provide the phone number of the residence and our courier will call as he/she arrives so that the person can leave it outside safely, without having to physically hand it to the courier.
For residential deliveries
Couriers will be instructed to use the “knock, drop, and go” approach to eliminate interactions. They will knock or ring the doorbell and leave the package in the mailbox, mail slot, or safest spot they can see near the door. If requested, we can have the courier call the number provided when he/she arrives so that they know it is there.
For both pick ups and deliveries at apartment buildings
Our couriers will not enter the buildings, therefore it is imperative that we are provided with phone numbers for the courier to call upon arrival, and then the resident must come down for the exchange.
Business Deliveries
To ensure that our couriers can practice proper physical distancing, please help us by creating well marked courier areas in your offices and warehouses where drivers and bikers can pick up and drop off deliveries, when possible.
The Greenest Delivery in
the Lower Mainland.
The Greenest Delivery
in the Lower
Mainland.
We’re Committed to Being a Cost-Effective
Solution for Your Delivery Needs.
We use variable fuel surcharges to ensure that you get the lowest surcharge rate for your shipment.
We’re Committed to Being a Cost-Effective
Solution for Your Delivery Needs.
We use variable fuel surcharges to ensure that you get the lowest surcharge rate for your shipment.
Why You Should Use Novex
WE'RE HYBRID
More hybrids than any other same-day courier in Vancouver.
WE'RE SUSTAINABLE
We are the first courier in North America to become Carbon Neutral
WE'RE GREEN LEADERS
We are proudly B Corp
Certified!
Why You Should
Use Novex
WE'RE HYBRID
More hybrids than any
other same-day courier in
Vancouver.
WE'RE SUSTAINABLE
We are the first courier in
North America to become
Carbon Neutral
WE'RE GREEN LEADERS
We are proudly B Corp
Certified!
About Novex
We’re one of the largest local same-day couriers in the region. Our experienced team of drivers, customer service representatives and dispatchers – with a fleet of nearly 100 vehicles – make over 1,500 deliveries per day.
About Novex
We’re one of the largest local same day couriers in the region. Our experienced team of drivers, customer service representatives and dispatchers – with a fleet of nearly 100 vehicles – make over 1,500 deliveries per day.
Here's the Proof!
The staff at Novex have been nothing
short of amazing!! They are very accommodating, considerate and
proactive. We receive exceptional service every time we use your company
- Orion Health
I cannot stress how grateful I am to the
entire team at Novex for resolving my
issue with such grace and overwhelming success. I am both pleased and privileged
to do business with the Novex team.
- Stemcell Technologies
I have dealt with other courier companies and I get shifted from one person to
another and have to hold on the line for hours, I do not have that problem with Novex. Thank you for everything you do.
- RE/MAX Westcoast
Here's the Proof!
The staff at Novex have been nothing
short of amazing!! They are very accommodating, considerate and
proactive. We receive exceptional service every time we use your company
- Orion Health
I cannot stress how grateful I am to the
entire team at Novex for resolving my
issue with such grace and overwhelming success. I am both pleased and privileged
to do business with the Novex team.
- Stemcell Technologies
I have dealt with other courier companies
and I get shifted from one person to
another and have to hold on the line for
hours, I do not have that problem with
Novex. Thank you for everything you do.
- RE/MAX Westcoast
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